Ace Hotel & Swim Club

701 E Palm Canyon Dr, Palm Springs, CA 92264 US near Exit 126 on I-10 (~5.7mi)
4.0 Star Property Near Palm Springs Convention Center
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Very Good
4.0/5

Based on 906 guest reviews

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  • Free WiFi
  • Number of poolside bars - 1
  • Number of outdoor pools - 2
  • Pool access ramp on site
  • Wheelchair-accessible pool
  • Free newspapers in lobby
  • Free bicycles on site
  • Free self parking
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06/24/2022 - 06/25/2022
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Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Ace Hotel & Swim Club

Below are the verified reviews from guests that we have booked recently:
"No hot water but great vibe and quirky."
Overall Score4.0/ 5
Great hotel, cool little bar and restaurant, fun poolside vibe on weekends. Staff friendly rooms quirky but comfortable.
(Individual traveler, booked 1 room), from AU flag
21-Jan-2019 Verified Review, stayed from Thu Jan 17 to Sat Jan 19 2019 at a $215.20 average nightly rate.
"Extremely Disappointing Stay Roaches, bad food, terrible service!"
Overall Score1.0/ 5
What a terrible experience, right from the beginning! We checked in and were given the wrong keys I went back and had them reprogrammed only to find out we were given the WRONG room (with only one bed when we paid for two) we discovered this AFTER hauling all of our luggage up to the second floor (no elevators here). We had to go back to the desk again and then back to the car and move to the other side of the hotel to the second floor again. They were not apologetic about this, nor did they offer to help with all of our bags after the trouble. Upon checking in, the room was humid and musty. We soon learned that WiFi “doesn’t work very well in our building” (the “100” rooms) and by “very well”, they meant NOT AT ALL. If you have any work to do online, or come from another country and need to be online to avoid data charges, this is clearly terrible. Now one of the worst parts THE FOOD. It was DISGUSTING. Terrible. We tried dinner twice and everything we tried was revolting. I’m not that picky, but this over priced swill was on a quality level somewhere below Burger King. It took forever and I can’t even believe there are any good reviews of this place. Those people must have been extremely intoxicated when they ate. I 100% believe that. No one cleaned our rooms throughout our three night stay. One cleaner showed up at 7:30am on the third day and we told her we were getting ready for the day and to please come back later we were gone all day and when we came back at 5, the room wasn’t clean. We called the front desk and one of the cocky, disinterested hipsters literally told us, “This is the desert you have to ask if you want your room cleaned” what does that even mean? I could understand not replacing towels unless requested to preserve water, but do they not make BEDS or empty GARBAGE in the desert? We then asked for some towels (with a few tiny towels and three people, we needed new ones) and they FORGOT. No apologies for forgetting when we called back after a few hours. After going to the grocery store across the street to get breakfast foods and snacks because the hotel food was so awful, we had garbage that needed to be emptied I have included photos of the pile that was not removed. I paid a fortune to stay in this dump and ended up making our beds myself! Here are the final two horrors my young daughter and I woke up to a ROACH crawling on us at 6:30am (photo included)! I called the front desk immediately and they didn’t care they said they’d let housekeeping know and that was that. After finding roaches and not having WiFi for 3.5 days, I demanded they remove the ridiculous “resort fee” from our bill. As we were packing up our stuff to get out of that mess as fast as possible, a cleaner showed up at our door at 7:15am! Was she there to check about the roaches? To apologize for our experience? NO. She opened the door herself and walked right in, to TAKE THE HAIR DRIER OUT OF OUR WASHROOM for another guest. This was a terrible experience that ruined the Palm Springs leg of our vacation. We spent one night at the Saguaro Hotel down the street and even that place was 1,000,000 times better. Do yourself a favour and don’t listen to the reviews they’re probably fake or made by friends of the owners or staff I travel several times a year and this is the worst experience I’ve had with a hotel in years.
(Individual traveler, booked 1 room), from US flag
07-Jan-2019 Verified Review, stayed from Tue Jan 01 to Fri Jan 04 2019 at a $147.46 average nightly rate.

Summary of Verified Reviews

83
Very Good

Summary of 937 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 83/100 based on reviews from all travelers.

Good family hotel. Close to parking areas. Great pool. Awesome vibe.

Location

90/100
58 reviews

Great location.

Wellness Area

89/100
20 reviews

Great wellness & sports facilities.

Vibe

84/100
127 reviews

Awesome vibe. Friendly atmosphere. Stylish hotel. Hotel could use some updating. Awesome for families. Good for traveling with friends. Great for a wellness holiday.

Pool

77/100
126 reviews

Great but poorly cleaned pool.

Food

69/100
104 reviews

Poor dining with a standard menu.

Breakfast

68/100
10 reviews

Breakfast is average.

Bar

67/100
28 reviews

Bar is alright with good drinks. Bar service is acceptable.

Service

58/100
181 reviews

Guests complain about the professionalism of the staff and management. Friendly service overall, but bar and restaurant service are so-so. Reception is all right. Room service could have been improved. Good pool/beach service.

Room

54/100
201 reviews

Average rooms with standard beds. Bathrooms and rooms are poorly cleaned, furniture is unsightly and A/C lacking. Impressive views, but rooms seem aged, small, and unmaintained. Shower can be a problem. Acceptable minibar.

Comfort

39/100
77 reviews

Rooms with complaints about size, comfort, and A/C. Okay beds and quiet enough rooms.

Value

36/100
54 reviews

Value for money could be better.

WiFi

29/100
5 reviews

Complaints about WiFi.

Cleanliness

26/100
77 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Rated 79/100 based on reviews from couples.

Beautiful architecture.

Location

90/100
7 reviews

Great location.

Vibe

82/100
12 reviews

Awesome vibe. Friendly atmosphere.

Pool

79/100
16 reviews

Great pool.

Food

68/100
12 reviews

Decent food and menu.

Service

63/100
23 reviews

Service is average, but very friendly.

Room

48/100
28 reviews

Small, poorly cleaned rooms and subpar bathrooms.

Value

35/100
5 reviews

Value for money could be better.

Comfort

34/100
10 reviews

Small and uncomfortable rooms.

Cleanliness

27/100
7 reviews

Rooms could be cleaner.

Rated 78/100 based on reviews from families.

Great pool. Friendly service.

Location

91/100
7 reviews

Great location.

Vibe

82/100
12 reviews

Awesome vibe. Friendly atmosphere. Stylish hotel.

Pool

76/100
21 reviews

Great pool.

Food

69/100
16 reviews

Poor menus and okay food.

Service

57/100
20 reviews

Service is average, but very friendly.

Room

50/100
25 reviews

Average rooms, poorly cleaned and maintained.

Comfort

43/100
13 reviews

Lacking in comfort, but noise level is acceptable.

Value

37/100
6 reviews

Value for money could be better.

Cleanliness

22/100
10 reviews

Rooms could be cleaner.

Rated 81/100 based on reviews from solo travelers.

Awesome vibe.

Room

50/100
6 reviews

Room needs to be improved.

Rated 75/100 based on reviews from all travelers.

Good family hotel. Close to parking areas. Great pool. Awesome vibe.

Location

91/100
54 reviews

Great location with good parking availability.

Wellness Area

89/100
20 reviews

Great wellness & sports facilities.

Vibe

84/100
122 reviews

Awesome vibe. Friendly atmosphere. Stylish hotel. Hotel could use some updating.

Pool

76/100
122 reviews

Great but poorly cleaned pool.

Food

71/100
102 reviews

Good food but an uninteresting menu and overall poor experience.

Breakfast

68/100
10 reviews

Breakfast is average.

Bar

67/100
28 reviews

Bar is alright with good drinks. Bar service is acceptable.

Service

58/100
178 reviews

Guests complain about the professionalism of the staff and management. Friendly service overall, but bar and restaurant service are so-so. Reception is all right. Room service could have been improved. Good pool/beach service.

Room

53/100
195 reviews

Average rooms with standard beds. Bathrooms and rooms are poorly cleaned, furniture is unsightly and A/C lacking. Impressive views, but rooms seem aged, small, and unmaintained. Shower can be a problem. Acceptable minibar.

Comfort

39/100
75 reviews

Rooms with complaints about size, comfort, and A/C. Okay beds and quiet enough rooms.

Value

36/100
52 reviews

Value for money could be better.

WiFi

29/100
5 reviews

Complaints about WiFi.

Cleanliness

26/100
76 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Rated 79/100 based on reviews from couples.

Terrific location. Vibe was good.

Location

90/100
7 reviews

Great location.

Vibe

83/100
11 reviews

Awesome vibe. Friendly atmosphere.

Pool

79/100
14 reviews

Great pool.

Food

68/100
12 reviews

Decent food and menu.

Service

63/100
22 reviews

Service is average, but very friendly.

Room

47/100
26 reviews

Small, poorly cleaned rooms and subpar bathrooms.

Value

35/100
5 reviews

Value for money could be better.

Comfort

34/100
10 reviews

Small and uncomfortable rooms.

Cleanliness

27/100
7 reviews

Rooms could be cleaner.

Rated 75/100 based on reviews from families.

Great pool. Friendly service.

Location

91/100
6 reviews

Great location.

Vibe

81/100
11 reviews

Awesome vibe. Friendly atmosphere.

Pool

75/100
20 reviews

Great pool.

Food

72/100
15 reviews

Delicious food.

Amenities

64/100
13 reviews

Average hotel building.

Service

58/100
19 reviews

Service is average, but very friendly.

Room

50/100
25 reviews

Average rooms, poorly cleaned and maintained.

Comfort

43/100
13 reviews

Lacking in comfort, but noise level is acceptable.

Value

37/100
6 reviews

Value for money could be better.

Cleanliness

22/100
9 reviews

Rooms could be cleaner.

Rated 82/100 based on reviews from solo travelers.

Awesome vibe.

Room

50/100
6 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property Description

With a stay at Ace Hotel and Swim Club, you'll be centrally located in Palm Springs, within a 5-minute drive of Palm Springs Convention Center and Tahquitz Canyon. This 4-star hotel is 10.2 mi (16.5 km) from Palm Springs Aerial Tramway and 10.3 mi (16.6 km) from Agua Caliente Casino.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, Kings Highway, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar.

Make yourself at home in one of the 176 guestrooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Moorten Botanical Garden and Cactarium - 0.6 km / 0.4 mi
San Jacinto Mountains - 0.7 km / 0.4 mi
Baristo Park - 2.3 km / 1.4 mi
Agua Caliente Cultural Museum - 2.9 km / 1.8 mi
Palm Springs Convention Center - 3.1 km / 1.9 mi
Plaza Theatre - 3.1 km / 1.9 mi
O'Donnell Golf Club - 3.5 km / 2.2 mi
Tahquitz Canyon - 3.5 km / 2.2 mi
Bel Air Greens - 3.5 km / 2.2 mi
Palm Springs Art Museum - 3.6 km / 2.2 mi
Ruth Hardy Park - 4.2 km / 2.6 mi
Desert Regional Medical Center - ER Ambulance Bay - 5 km / 3.1 mi
Rimrock Shopping Center - 4.6 km / 2.8 mi
Elvis Honeymoon Hideaway - 5.9 km / 3.7 mi
Indian Canyon - 7 km / 4.3 mi

The nearest airports are:
Palm Springs Intl. Airport (PSP) - 5.6 km / 3.5 mi
Bermuda Dunes, CA (UDD) - 33.1 km / 20.6 mi
Thermal, CA (TRM-Jacqueline Cochran Regional) - 50.3 km / 31.2 mi

The preferred airport for Ace Hotel and Swim Club is Palm Springs Intl. Airport (PSP).

Featured amenities include a business center, limo/town car service, and express check-in. Free self parking is available onsite.

Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Gift shops or newsstand
  • Shopping on site
  • Number of meeting rooms - 1
  • Limo or town car service available
  • Free WiFi
  • Designated smoking areas
  • Number of spa tubs - 1
  • Number of poolside bars - 1
  • Braille or raised signage
  • Number of outdoor pools - 2
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Rooftop terrace
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Handrails in stairways
  • Electric car charging station
  • Wheelchair-accessible meeting spaces/business center
  • Laundry facilities
  • Mountain biking nearby
  • Wheelchair accessible (may have limitations)
  • Express check-in
  • Number of buildings/towers - 5
  • Year Built - 1965
  • Total number of rooms - 176
  • Professional property host/manager
  • No elevators
  • Wheelchair-accessible spa
  • Pool access ramp on site
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Upper floors accessible by stairs only
  • Garden
  • Picnic area
  • Free newspapers in lobby
  • Wedding services
  • Free bicycles on site
  • Luggage storage
  • Express check-out
  • Business center
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Hiking/biking trails nearby
  • Sauna
  • Steam room
  • Free self parking
  • Hair salon
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel

Airport & Shuttle Information

The Palm Springs International Airport is a 10 minute drive away. We do offer shuttle service upon request. A taxi will cost you about $15.00 one way.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Serving fresh food for hot days — think of it as good old diner foodie. We use the best ingredients from the area, including local, organic and artisanal products — staying seasonal so that flavors are at their peak and produce doesn't have to travel far. Not included in the room rate - cost varies from $7 to $15

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

$25.00 per night for the first pet, $10.00 for each additional pet each night

Internet / WiFI

Included in resort fee.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 29.13 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 46.60 per accommodation, per night
The resort fee includes:
  • Pool access
  • Spa access
  • Health club access
  • Fitness/yoga classes
  • Phone calls
  • In-room safe
  • Laundry facilities
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Guest accommodation is sealed after cleaning

Masks are compulsory at the property

Contactless food service / room service is available

Food service has been amended for enhanced safety

Property confirms they are implementing enhanced cleaning measures

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