Ace Hotel & Swim Club

701 E Palm Canyon Dr, Palm Springs, CA 92264 US near Exit 126 on I-10 (~5.7mi)
4.0 Star Property Near Palm Springs Convention Center
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Very Good
4.0/5

Based on 906 guest reviews

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  • Free wired internet
  • Free WiFi
  • Number of poolside bars - 1
  • Number of outdoor pools - 2
  • Pool access ramp on site
  • Wheelchair-accessible pool
  • Free newspapers in lobby
  • Free bicycles on site
  • Free self parking
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01/22/2022 - 01/23/2022
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Ace Hotel & Swim Club

Below are the verified reviews from guests that we have booked recently:
"No hot water but great vibe and quirky."
Overall Score4.0/ 5
Great hotel, cool little bar and restaurant, fun poolside vibe on weekends. Staff friendly rooms quirky but comfortable.
(Individual traveler, booked 1 room), from AU flag
21-Jan-2019 Verified Review, stayed from Thu Jan 17 to Sat Jan 19 2019 at a $215.20 average nightly rate.
"Extremely Disappointing Stay Roaches, bad food, terrible service!"
Overall Score1.0/ 5
What a terrible experience, right from the beginning! We checked in and were given the wrong keys I went back and had them reprogrammed only to find out we were given the WRONG room (with only one bed when we paid for two) we discovered this AFTER hauling all of our luggage up to the second floor (no elevators here). We had to go back to the desk again and then back to the car and move to the other side of the hotel to the second floor again. They were not apologetic about this, nor did they offer to help with all of our bags after the trouble. Upon checking in, the room was humid and musty. We soon learned that WiFi “doesn’t work very well in our building” (the “100” rooms) and by “very well”, they meant NOT AT ALL. If you have any work to do online, or come from another country and need to be online to avoid data charges, this is clearly terrible. Now one of the worst parts THE FOOD. It was DISGUSTING. Terrible. We tried dinner twice and everything we tried was revolting. I’m not that picky, but this over priced swill was on a quality level somewhere below Burger King. It took forever and I can’t even believe there are any good reviews of this place. Those people must have been extremely intoxicated when they ate. I 100% believe that. No one cleaned our rooms throughout our three night stay. One cleaner showed up at 7:30am on the third day and we told her we were getting ready for the day and to please come back later we were gone all day and when we came back at 5, the room wasn’t clean. We called the front desk and one of the cocky, disinterested hipsters literally told us, “This is the desert you have to ask if you want your room cleaned” what does that even mean? I could understand not replacing towels unless requested to preserve water, but do they not make BEDS or empty GARBAGE in the desert? We then asked for some towels (with a few tiny towels and three people, we needed new ones) and they FORGOT. No apologies for forgetting when we called back after a few hours. After going to the grocery store across the street to get breakfast foods and snacks because the hotel food was so awful, we had garbage that needed to be emptied I have included photos of the pile that was not removed. I paid a fortune to stay in this dump and ended up making our beds myself! Here are the final two horrors my young daughter and I woke up to a ROACH crawling on us at 6:30am (photo included)! I called the front desk immediately and they didn’t care they said they’d let housekeeping know and that was that. After finding roaches and not having WiFi for 3.5 days, I demanded they remove the ridiculous “resort fee” from our bill. As we were packing up our stuff to get out of that mess as fast as possible, a cleaner showed up at our door at 7:15am! Was she there to check about the roaches? To apologize for our experience? NO. She opened the door herself and walked right in, to TAKE THE HAIR DRIER OUT OF OUR WASHROOM for another guest. This was a terrible experience that ruined the Palm Springs leg of our vacation. We spent one night at the Saguaro Hotel down the street and even that place was 1,000,000 times better. Do yourself a favour and don’t listen to the reviews they’re probably fake or made by friends of the owners or staff I travel several times a year and this is the worst experience I’ve had with a hotel in years.
(Individual traveler, booked 1 room), from US flag
07-Jan-2019 Verified Review, stayed from Tue Jan 01 to Fri Jan 04 2019 at a $147.46 average nightly rate.

Summary of Verified Reviews

85
Very Good

Summary of 906 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 85/100 based on reviews from all travelers.

"Very good family hotel. Close to restaurants and bars with nearby parking areas. Great pool. Awesome vibe."

Vibe

85/100
133 reviews

"Awesome vibe. Friendly atmosphere. Stylish hotel." Hotel could use some updating. Awesome for families. Good for traveling with friends. Great for a wellness holiday.

Wellness Area

84/100
21 reviews

"Great wellness & sports facilities."

Location

84/100
54 reviews

"Well-located, although unfortunately the parking isn't easy."

Pool

74/100
124 reviews

"Great but poorly cleaned pool."

Food

72/100
97 reviews

"Food is great, especially the desserts." Bad overall dining experience with a bad menu.

Bar

70/100
23 reviews

"Nice bar with tasty alcoholic drinks. The bar needs better service."

Service

70/100
170 reviews

"Average professionalism from poor housekeeping staff and mediocre reception." Pool, beach and restaurant service is efficient and friendly. Room service is average. The bar needs better service.

Breakfast

57/100
13 reviews

"Breakfast is average."

Room

55/100
186 reviews

"Room is all right." Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Lovely view, although rooms are small, old and poorly cleaned. Shower can be a problem.

Value

51/100
45 reviews

"Fairly good value for money."

Comfort

37/100
73 reviews

"Small, noisy, uncomfortable rooms with poor A/C."

Cleanliness

29/100
64 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Rated 79/100 based on reviews from families.

"Delicious food. Beautiful architecture."

Location

85/100
7 reviews

"Great location."

Vibe

80/100
12 reviews

"Awesome vibe. Friendly atmosphere. Stylish hotel."

Food

74/100
15 reviews

"Delicious food."

Service

71/100
16 reviews

"Fantastic service."

Pool

70/100
17 reviews

"Ordinary pool."

Amenities

64/100
15 reviews

"Average hotel building. Beautiful architecture."

Value

52/100
7 reviews

"Fairly good value for money."

Room

45/100
20 reviews

"Rooms are small and bathrooms were inadequate but beds are alright."

Comfort

37/100
12 reviews

"Rooms are average, though small, lacking comfort, and quite noisy."

Cleanliness

24/100
7 reviews

"Could use a good cleaning."

Rated 84/100 based on reviews from couples.

"Great pool. Great location."

Vibe

83/100
6 reviews

"Awesome vibe. Friendly atmosphere."

Service

73/100
11 reviews

"Friendly service."

Pool

72/100
14 reviews

"Great pool."

Amenities

67/100
9 reviews

"Average hotel building."

Room

52/100
17 reviews

"Room is all right."

Comfort

42/100
5 reviews

"More comfort would be nice."

Rated 88/100 based on reviews from solo travelers.

"Friendly atmosphere. Awesome vibe."

Vibe

83/100
5 reviews

"Awesome vibe."

Service

69/100
5 reviews

"Service is adequate."

Room

49/100
8 reviews

"Room needs to be improved."

Rated 76/100 based on reviews from all travelers.

"Very good family hotel. Close to restaurants and bars with nearby parking areas. Great pool. Awesome vibe."

Vibe

86/100
124 reviews

"Awesome vibe. Friendly atmosphere. Stylish hotel." Hotel could use some updating.

Location

85/100
48 reviews

"Well-located, although unfortunately the parking isn't easy."

Wellness Area

82/100
18 reviews

"Great wellness & sports facilities."

Pool

73/100
115 reviews

"Great but poorly cleaned pool."

Food

73/100
93 reviews

"Food is great, especially the desserts." Bad overall dining experience with a bad menu.

Service

70/100
166 reviews

"Average professionalism from poor housekeeping staff and mediocre reception." Pool, beach and restaurant service is efficient and friendly. Room service is average. The bar needs better service.

Bar

69/100
22 reviews

"Bar is alright with good drinks. The bar needs better service."

Breakfast

56/100
11 reviews

"Breakfast is average."

Room

55/100
175 reviews

"Room is all right." Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Lovely view, although rooms are small, old and poorly cleaned. Shower can be a problem.

Value

51/100
41 reviews

"Fairly good value for money."

Comfort

38/100
67 reviews

"Small, noisy, uncomfortable rooms with poor A/C."

Cleanliness

28/100
63 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Rated 74/100 based on reviews from families.

"Delicious food."

Location

84/100
5 reviews

"Great location."

Vibe

81/100
11 reviews

"Awesome vibe. Friendly atmosphere. Stylish hotel."

Food

75/100
13 reviews

"Delicious food."

Service

71/100
14 reviews

"Fantastic service."

Pool

69/100
15 reviews

"Ordinary pool."

Amenities

64/100
12 reviews

"Average hotel building. Beautiful architecture."

Value

52/100
7 reviews

"Fairly good value for money."

Room

44/100
19 reviews

"Rooms are subpar, but beds are decent."

Comfort

37/100
11 reviews

"Beds are OK, but rooms generally uncomfortable and noisy."

Cleanliness

24/100
7 reviews

"Could use a good cleaning."

Rated 81/100 based on reviews from couples.

"Great location. Great pool."

Vibe

83/100
6 reviews

"Awesome vibe. Friendly atmosphere."

Service

73/100
11 reviews

"Friendly service."

Pool

73/100
12 reviews

"Great pool."

Amenities

67/100
9 reviews

"Average hotel building."

Room

51/100
16 reviews

"Room is all right."

Comfort

42/100
5 reviews

"More comfort would be nice."

Rated 86/100 based on reviews from solo travelers.

"Friendly atmosphere. Awesome vibe."

Vibe

83/100
5 reviews

"Awesome vibe."

Service

69/100
5 reviews

"Service is adequate."

Room

49/100
8 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

With a stay at Ace Hotel and Swim Club, you'll be centrally located in Palm Springs, within a 5-minute drive of Palm Springs Convention Center and Tahquitz Canyon. This 4-star hotel is 8.3 mi (13.4 km) from Palm Springs Aerial Tramway and 8.9 mi (14.3 km) from Agua Caliente Casino.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, Kings Highway, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar.

Make yourself at home in one of the 176 guestrooms featuring refrigerators and minibars. Wired and wireless Internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Moorten Botanical Garden and Cactarium - 0.6 km / 0.4 mi
San Jacinto Mountains - 0.7 km / 0.4 mi
Baristo Park - 2.3 km / 1.4 mi
Agua Caliente Cultural Museum - 2.9 km / 1.8 mi
Palm Springs Convention Center - 3.1 km / 1.9 mi
Plaza Theatre - 3.1 km / 1.9 mi
O'Donnell Golf Club - 3.5 km / 2.2 mi
Tahquitz Canyon - 3.5 km / 2.2 mi
Bel Air Greens - 3.5 km / 2.2 mi
Palm Springs Art Museum - 3.6 km / 2.2 mi
Ruth Hardy Park - 4.2 km / 2.6 mi
Desert Regional Medical Center - ER Ambulance Bay - 5 km / 3.1 mi
Rimrock Shopping Center - 4.6 km / 2.8 mi
Elvis Honeymoon Hideaway - 5.9 km / 3.7 mi
Indian Canyon - 7 km / 4.3 mi

The nearest airports are:
Palm Springs Intl. Airport (PSP) - 5.6 km / 3.5 mi
Bermuda Dunes, CA (UDD) - 30.2 km / 18.7 mi
Thermal, CA (TRM-Jacqueline Cochran Regional) - 49.2 km / 30.6 mi

The preferred airport for Ace Hotel and Swim Club is Palm Springs Intl. Airport (PSP).

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Free self parking is available onsite.

Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Gift shops or newsstand
  • Shopping on site
  • Number of meeting rooms - 1
  • Free wired internet
  • Limo or town car service available
  • Free WiFi
  • Designated smoking areas
  • Number of spa tubs - 1
  • Number of poolside bars - 1
  • Braille or raised signage
  • Number of outdoor pools - 2
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Rooftop terrace
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Handrails in stairways
  • Electric car charging station
  • Wheelchair-accessible meeting spaces/business center
  • Laundry facilities
  • Mountain biking nearby
  • Wheelchair accessible (may have limitations)
  • Express check-in
  • Number of buildings/towers - 5
  • Year Built - 1965
  • Total number of rooms - 176
  • Professional property host/manager
  • No elevators
  • Wheelchair-accessible spa
  • Pool access ramp on site
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Upper floors accessible by stairs only
  • Garden
  • Picnic area
  • Free newspapers in lobby
  • Wedding services
  • Free bicycles on site
  • Luggage storage
  • Express check-out
  • Business center
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Hiking/biking trails nearby
  • Sauna
  • Steam room
  • Free self parking
  • Hair salon
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel

Airport & Shuttle Information

The Palm Springs International Airport is a 10 minute drive away. We do offer shuttle service upon request. A taxi will cost you about $15.00 one way.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Serving fresh food for hot days — think of it as good old diner foodie. We use the best ingredients from the area, including local, organic and artisanal products — staying seasonal so that flavors are at their peak and produce doesn't have to travel far. Not included in the room rate - cost varies from $7 to $15

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

$25.00 per night for the first pet, $10.00 for each additional pet each night

Internet / WiFI

Included in resort fee.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 29.13 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 46.60 per accommodation, per night
The resort fee includes:
  • Pool access
  • Spa access
  • Health club access
  • Fitness/yoga classes
  • Phone calls
  • In-room safe
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Guest accommodation is sealed after cleaning

Masks are compulsory at the property

Contactless food service / room service is available

Food service has been amended for enhanced safety

Property confirms they are implementing enhanced cleaning measures

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