Ace Hotel & Swim Club

701 E Palm Canyon Dr, Palm Springs, CA 92264 US near Exit 126 on I-10 (~5.7mi)
4.0 Star Property Near Boomers! Palm Springs
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Very Good
4.0/5

Based on 906 guest reviews

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  • Free WiFi
  • Number of poolside bars - 1
  • Number of outdoor pools - 2
  • Pool access ramp on site
  • Wheelchair-accessible pool
  • Free newspapers in lobby
  • Free bicycles on site
  • Free self parking
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02/06/2023 - 02/07/2023
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Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Ace Hotel & Swim Club

Below are the verified reviews from guests that we have booked recently:
"No hot water but great vibe and quirky."
Overall Score4.0/ 5
Great hotel, cool little bar and restaurant, fun poolside vibe on weekends. Staff friendly rooms quirky but comfortable.
(Individual traveler, booked 1 room), from AU flag
21-Jan-2019 Verified Review, stayed from Thu Jan 17 to Sat Jan 19 2019 at a $215.20 average nightly rate.
"Extremely Disappointing Stay Roaches, bad food, terrible service!"
Overall Score1.0/ 5
What a terrible experience, right from the beginning! We checked in and were given the wrong keys I went back and had them reprogrammed only to find out we were given the WRONG room (with only one bed when we paid for two) we discovered this AFTER hauling all of our luggage up to the second floor (no elevators here). We had to go back to the desk again and then back to the car and move to the other side of the hotel to the second floor again. They were not apologetic about this, nor did they offer to help with all of our bags after the trouble. Upon checking in, the room was humid and musty. We soon learned that WiFi ?doesn?t work very well in our building? (the ?100? rooms) and by ?very well?, they meant NOT AT ALL. If you have any work to do online, or come from another country and need to be online to avoid data charges, this is clearly terrible. Now one of the worst parts THE FOOD. It was DISGUSTING. Terrible. We tried dinner twice and everything we tried was revolting. I?m not that picky, but this over priced swill was on a quality level somewhere below Burger King. It took forever and I can?t even believe there are any good reviews of this place. Those people must have been extremely intoxicated when they ate. I 100% believe that. No one cleaned our rooms throughout our three night stay. One cleaner showed up at 7:30am on the third day and we told her we were getting ready for the day and to please come back later we were gone all day and when we came back at 5, the room wasn?t clean. We called the front desk and one of the cocky, disinterested hipsters literally told us, ?This is the desert you have to ask if you want your room cleaned? what does that even mean? I could understand not replacing towels unless requested to preserve water, but do they not make BEDS or empty GARBAGE in the desert? We then asked for some towels (with a few tiny towels and three people, we needed new ones) and they FORGOT. No apologies for forgetting when we called back after a few hours. After going to the grocery store across the street to get breakfast foods and snacks because the hotel food was so awful, we had garbage that needed to be emptied I have included photos of the pile that was not removed. I paid a fortune to stay in this dump and ended up making our beds myself! Here are the final two horrors my young daughter and I woke up to a ROACH crawling on us at 6:30am (photo included)! I called the front desk immediately and they didn?t care they said they?d let housekeeping know and that was that. After finding roaches and not having WiFi for 3.5 days, I demanded they remove the ridiculous ?resort fee? from our bill. As we were packing up our stuff to get out of that mess as fast as possible, a cleaner showed up at our door at 7:15am! Was she there to check about the roaches? To apologize for our experience? NO. She opened the door herself and walked right in, to TAKE THE HAIR DRIER OUT OF OUR WASHROOM for another guest. This was a terrible experience that ruined the Palm Springs leg of our vacation. We spent one night at the Saguaro Hotel down the street and even that place was 1,000,000 times better. Do yourself a favour and don?t listen to the reviews they?re probably fake or made by friends of the owners or staff I travel several times a year and this is the worst experience I?ve had with a hotel in years.
(Individual traveler, booked 1 room), from US flag
07-Jan-2019 Verified Review, stayed from Tue Jan 01 to Fri Jan 04 2019 at a $147.46 average nightly rate.

Summary of Verified Reviews

Rated 84/100 based on reviews from all travelers.

Very good family hotel. Located near shopping areas with easy access to parking. Great pool. Awesome vibe.

Location

90/100
74 reviews

Great location near lots of shopping.

Vibe

85/100
142 reviews

Awesome vibe. Friendly atmosphere. Stylish hotel. Hotel could use some updating. Awesome for families. Good for traveling with friends.

Wellness Area

84/100
20 reviews

Great wellness & sports facilities.

Pool

76/100
141 reviews

Great but poorly cleaned pool.

Bar

73/100
37 reviews

Nice bar with tasty alcoholic drinks. Good bar service.

Food

73/100
125 reviews

Great food, especially desserts and snacks. Okay dining experience, with a decent but expensive menu in the restaurant.

Service

67/100
196 reviews

Guests complain about the professionalism of the staff and management. Friendly and good service, especially at reception, the restaurant, and the bar. Room service could have been improved. Pool/beach service is ok.

Breakfast

66/100
15 reviews

Breakfast is average.

Room

58/100
232 reviews

Rooms are OK with typical minibars, although poorly-maintained. Lovely view, although rooms are small, old and poorly cleaned. Small rooms and poorly cleaned bathrooms. Substandard A/C and furniture. Shower can be a problem.

Comfort

43/100
104 reviews

Rooms with complaints about size, comfort, and A/C. A bit too noisy and some complaints about the size of the bathrooms.

Value

33/100
68 reviews

Value for money could be better. Food is a bit overpriced.

Cleanliness

32/100
82 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

26/100
6 reviews

Complaints about WiFi.

Rated 80/100 based on reviews from families.

Awesome terrace. Delicious food.

Location

92/100
16 reviews

Great location.

Vibe

84/100
24 reviews

Awesome vibe. Friendly atmosphere. Stylish hotel.

Wellness Area

84/100
5 reviews

Great wellness & sports facilities.

Pool

75/100
35 reviews

Great but poorly cleaned pool.

Food

74/100
27 reviews

Dining experience is standard, as is the menu, but the food is impressive.

Service

67/100
27 reviews

Acceptable and friendly service with a great reception.

Room

51/100
41 reviews

Average rooms with standard beds. Rooms have problems with size, cleanliness, and maintenance.

Comfort

43/100
23 reviews

Rooms are average, though small, lacking comfort, and quite noisy.

Cleanliness

30/100
14 reviews

Unclean rooms and pool area.

Value

30/100
10 reviews

Value for money could be better.

Rated 78/100 based on reviews from couples.

Bar is awesome. Great wellness & sports facilities.

Location

90/100
8 reviews

Great location.

Wellness Area

82/100
5 reviews

Great wellness & sports facilities.

Vibe

81/100
15 reviews

Awesome vibe. Friendly atmosphere. Stylish hotel.

Pool

78/100
14 reviews

Great pool.

Food

73/100
16 reviews

Uninspiring menu, but good food nonetheless.

Service

71/100
29 reviews

Friendly service.

Room

57/100
33 reviews

Average rooms with standard beds. Small rooms with cleanliness complaints. Shower can be a problem.

Comfort

46/100
11 reviews

Uncomfortable, small rooms, with decent beds.

Value

36/100
7 reviews

Value for money could be better.

Cleanliness

31/100
10 reviews

Rooms could be cleaner.

Rated 85/100 based on reviews from solo travelers.

Friendly service. Great location.

Pool

80/100
5 reviews

Great pool.

Room

65/100
8 reviews

Room is all right.

Rated 76/100 based on reviews from all travelers.

Very good family hotel. Located near shopping areas with easy access to parking. Great pool. Awesome vibe.

Location

92/100
5 reviews

Great location.

Vibe

82/100
8 reviews

Awesome vibe. Stylish hotel.

Pool

77/100
7 reviews

Great pool.

Food

74/100
7 reviews

Delicious food.

Amenities

70/100
5 reviews

Average hotel building.

Service

63/100
6 reviews

Service is adequate.

Room

54/100
11 reviews

Room is all right.

Comfort

46/100
6 reviews

More comfort would be nice.

Rated 80/100 based on reviews from families.

Delicious food. Great pool.

Pool

75/100
5 reviews

Great pool.

Food

73/100
6 reviews

Delicious food.

Room

51/100
6 reviews

Room is all right.

Rated 78/100 based on reviews from all travelers.

Very good family hotel. Located near shopping areas with easy access to parking. Great pool. Awesome vibe.

Location

90/100
66 reviews

Great location.

Vibe

85/100
130 reviews

Awesome vibe. Friendly atmosphere. Stylish hotel. Hotel could use some updating.

Wellness Area

84/100
20 reviews

Great wellness & sports facilities.

Pool

77/100
131 reviews

Great but poorly cleaned pool.

Bar

71/100
35 reviews

Nice bar with tasty alcoholic drinks. Good bar service.

Food

71/100
115 reviews

Food is great, especially the desserts. Okay dining experience, with a decent but expensive menu in the restaurant.

Breakfast

68/100
13 reviews

Breakfast is average.

Service

68/100
186 reviews

Guests complain about the professionalism of the staff and management. Reception and restaurant service is friendly. Good service at bar and pool. Room service could have been improved.

Room

57/100
215 reviews

Room is alright but room is poorly-maintained with deficient A/C and furniture. Lovely view, although rooms are small, old and poorly cleaned. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Good minibar.

Comfort

42/100
96 reviews

Rooms with complaints about size, comfort, and A/C. A bit too noisy and some complaints about the size of the bathrooms.

Value

33/100
66 reviews

Value for money could be better. Food is a bit overpriced.

Cleanliness

32/100
81 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

26/100
6 reviews

Complaints about WiFi.

Rated 77/100 based on reviews from families.

Beautiful architecture. Stylish hotel.

Location

91/100
10 reviews

Great location.

Vibe

84/100
17 reviews

Awesome vibe. Friendly atmosphere. Stylish hotel.

Wellness Area

84/100
5 reviews

Great wellness & sports facilities.

Pool

76/100
27 reviews

Great but poorly cleaned pool.

Food

71/100
19 reviews

Delicious food.

Service

69/100
23 reviews

Acceptable and friendly service with a great reception.

Room

48/100
31 reviews

Poorly-maintained and cleaned rooms with decent beds.

Comfort

44/100
18 reviews

Beds are OK, but rooms generally uncomfortable and noisy.

Value

31/100
8 reviews

Value for money could be better.

Cleanliness

31/100
13 reviews

Unclean rooms and pool area.

Rated 76/100 based on reviews from couples.

Bar is awesome. Good minibar.

Location

90/100
8 reviews

Great location.

Wellness Area

82/100
5 reviews

Great wellness & sports facilities.

Vibe

80/100
13 reviews

Awesome vibe. Friendly atmosphere.

Pool

77/100
12 reviews

Great pool.

Food

73/100
16 reviews

Uninspiring menu, but good food nonetheless.

Service

71/100
26 reviews

Friendly service.

Room

55/100
30 reviews

Mostly alright rooms with OK beds, but some cleanliness issues. Shower can be a problem.

Comfort

44/100
10 reviews

Okay beds but not comfortable overall.

Value

36/100
7 reviews

Value for money could be better.

Cleanliness

31/100
10 reviews

Rooms could be cleaner.

Rated 84/100 based on reviews from solo travelers.

Friendly service. Great location.

Pool

80/100
5 reviews

Great pool.

Room

65/100
8 reviews

Room is all right.

Review Semantics by TrustYou

Property Description

Ace Hotel Palm Springs reinvents and updates the idea of the resort property, broadening the boundaries of the desert oasis. People come here to escape the city and recharge in the tranquility of the desert landscape.


The Ace sensibility appeals to people into imaginative amenities and an authentic cultural context. We have offbeat details like tamale carts and a sno-cone bar, while the property embraces its serene setting via outdoor massages and native plants. Ace is the low card: simple rooms with all the basics. Ace is the high card: large suites with vintage living room furniture and outdoor hearths. King?s Highway and the Amigo Room bar serve American peasant food. The Spa offers treatments based on fresh ingredients. Ace Palm Springs is the perfect complement to its urban counterparts in Portland, Seattle, and New York; its laid-back atmosphere embraces a natural and organic design.


DESIGN

Built on the foundation of a 1965 Westward Ho Hotel, Ace Palm Springs maintains functionality and simplicity without sacrificing the renowned Ace aesthetic. Much of the property is an outgrowth of the original five-building structure, from the unearthed terrazzo floors in the restaurant to the rare deep swimming pool from years ago. Just south of downtown, the location allows easy access to everything.


Interiors, a collaboration between Ace and the L.A.-based visual design team Commune, build on the Ace penchant for pure design and honest materials. Commune?s collaboration with Atelier Ace transports the guest to an indulgent camping experience. An eclectic assortment of local artists and designers also contributed their talents to create a space with many voices. The grounds expand on this idea of community, with shared outdoor areas like communal fireplaces and patios that invite guests to come together.


PLANTS

Ace embraces the character of the desert and its sensual tranquility. We let the California landscape guide the design, from the native vegetation to the dramatic mountain views. The Ace team enlisted prominent landscape consultant William Kopelk to cultivate this wide expanse of native desert vegetation into an inviting oasis
.

SHELTER

The rooms are designed to embrace indoor-outdoor living with cloaked, tent-like walls. Many open onto patios with outdoor fireplaces. The color palette for the rooms is soothing and natural. The furniture is vintage, giving a handcrafted feel and making each room unique. Although the room provides an atmosphere of escape, it is highly civilized. Each one of the 180 rooms will have everything you need.


SPA

You can recline and absorb the lulling aromas of rosemary and thyme with a poolside massage, or choose from an assortment of face and body treatments. The spa also includes a sauna, steam room, and gym.


POOLS

There are two: the first, a rarity because of its depth, is connected to a shallower wading pool by an underwater walkway. Pillows and hammocks dot the area for guests looking to lounge. A caravan bar will serve alcoholic sno-cones poolside.


FOOD AND DRINKS

In what was once an old Denny?s, King?s Highway redefines roadside diner fare as part of an American peasant food tradition?rustic, direct, resourceful, sensuous, and social. The focus will be on fresh, organic, and local ingredients that expand the stereotypical view of Palm Springs to create a regional cuisine grounded in a sense of place. We are committed to nurturing artisanal and independent producers as much as we can. There is an old ranch-hand bar, the Amigo Room, plus the caravan bar for drinking by the pool. We emphasize quality micro-distilleries and fresh mixing ingredients like real, squeezed juices, infusions, and homemade syrups.


PARTIES AND MEETINGS

We feature a modern 3,000 square foot building, the Commune, that opens onto a small outdoor amphitheater and pool. It?s perfect for weddings, meetings, and the occasional family supper.

Amenities / Features


  • Check In: 3:00 pm - 12:00 am
  • Check Out: 12:00 pm
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Bus parking
  • Central location
  • Clothes drying
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Licensed bar
  • Mini bar
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Spa
  • Swimming pool - outdoor
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • TV Channel: Showtime
  • Terrace
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

The Palm Springs International Airport is a 10 minute drive away. We do offer shuttle service upon request. A taxi will cost you about $15.00 one way.

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

Serving fresh food for hot days ? think of it as good old diner foodie. We use the best ingredients from the area, including local, organic and artisanal products ? staying seasonal so that flavors are at their peak and produce doesn't have to travel far. Not included in the room rate - cost varies from $7 to $15

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
$25.00 per night for the first pet, $10.00 for each additional pet each night

Internet / WiFI

Included in resort fee.

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