Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"No hot water but great vibe and quirky."
Overall Score4.0/5
Great hotel, cool little bar and restaurant, fun poolside vibe on weekends. Staff friendly rooms quirky but comfortable.
John M. (Individual traveler, booked 1 room), from
21-Jan-2019 Verified Review, stayed from Thu Jan 17 to Sat Jan 19 2019 at a $215.20 average nightly rate.
"Extremely Disappointing Stay Roaches, bad food, terrible service!"
Overall Score1.0/5
What a terrible experience, right from the beginning! We checked in and were given the wrong keys I went back and had them reprogrammed only to find out we were given the WRONG room (with only one bed when we paid for two) we discovered this AFTER hauling all of our luggage up to the second floor (no elevators here). We had to go back to the desk again and then back to the car and move to the other side of the hotel to the second floor again. They were not apologetic about this, nor did they offer to help with all of our bags after the trouble. Upon checking in, the room was humid and musty. We soon learned that WiFi “doesn’t work very well in our building” (the “100” rooms) and by “very well”, they meant NOT AT ALL. If you have any work to do online, or come from another country and need to be online to avoid data charges, this is clearly terrible. Now one of the worst parts THE FOOD. It was DISGUSTING. Terrible. We tried dinner twice and everything we tried was revolting. I’m not that picky, but this over priced swill was on a quality level somewhere below Burger King. It took forever and I can’t even believe there are any good reviews of this place. Those people must have been extremely intoxicated when they ate. I 100% believe that. No one cleaned our rooms throughout our three night stay. One cleaner showed up at 7:30am on the third day and we told her we were getting ready for the day and to please come back later we were gone all day and when we came back at 5, the room wasn’t clean. We called the front desk and one of the cocky, disinterested hipsters literally told us, “This is the desert you have to ask if you want your room cleaned” what does that even mean? I could understand not replacing towels unless requested to preserve water, but do they not make BEDS or empty GARBAGE in the desert? We then asked for some towels (with a few tiny towels and three people, we needed new ones) and they FORGOT. No apologies for forgetting when we called back after a few hours. After going to the grocery store across the street to get breakfast foods and snacks because the hotel food was so awful, we had garbage that needed to be emptied I have included photos of the pile that was not removed. I paid a fortune to stay in this dump and ended up making our beds myself! Here are the final two horrors my young daughter and I woke up to a ROACH crawling on us at 6:30am (photo included)! I called the front desk immediately and they didn’t care they said they’d let housekeeping know and that was that. After finding roaches and not having WiFi for 3.5 days, I demanded they remove the ridiculous “resort fee” from our bill. As we were packing up our stuff to get out of that mess as fast as possible, a cleaner showed up at our door at 7:15am! Was she there to check about the roaches? To apologize for our experience? NO. She opened the door herself and walked right in, to TAKE THE HAIR DRIER OUT OF OUR WASHROOM for another guest. This was a terrible experience that ruined the Palm Springs leg of our vacation. We spent one night at the Saguaro Hotel down the street and even that place was 1,000,000 times better. Do yourself a favour and don’t listen to the reviews they’re probably fake or made by friends of the owners or staff I travel several times a year and this is the worst experience I’ve had with a hotel in years.
Rebecca I. (Individual traveler, booked 1 room), from
07-Jan-2019 Verified Review, stayed from Tue Jan 01 to Fri Jan 04 2019 at a $147.46 average nightly rate.
Summary of Verified Reviews
83
Very Good
Summary of 986 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Very good family hotel. Located near shopping areas with easy access to parking. Awesome vibe.
Location
87/100
68 reviews
Well-located, although unfortunately the parking isn't easy.
Vibe
86/100
134 reviews
Awesome vibe. Friendly atmosphere. Stylish hotel.Hotel could use some updating. Awesome for families.Good for traveling with friends. Great for a wellness holiday.
Wellness Area
86/100
21 reviews
Great wellness & sports facilities.
Bar
73/100
35 reviews
Nice bar with tasty alcoholic drinks. Good bar service.
Food
73/100
116 reviews
Good food but an uninteresting menu and overall poor experience.
Pool
69/100
133 reviews
Acceptable pools with some cleanliness complaints.
Service
67/100
191 reviews
Friendly but somewhat unprofessional service, with complaints about housekeeping and management.Great service at restaurant and pool, and excellent bar tenders.Room service could have been improved.
Breakfast
64/100
13 reviews
Breakfast is average.
Room
55/100
220 reviews
Average rooms with standard beds.Bathrooms and rooms are poorly cleaned, furniture is unsightly and A/C lacking.Impressive views, but rooms seem aged, small, and unmaintained.Shower can be a problem. Acceptable minibar.
Comfort
40/100
90 reviews
Small, noisy, uncomfortable rooms with poor A/C. Average beds.
Value
33/100
59 reviews
Value for money could be better.
WiFi
22/100
6 reviews
Complaints about WiFi.
Cleanliness
20/100
75 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
Rated 79/100 based on reviews from families.
Great wellness & sports facilities. Great location.
Location
88/100
14 reviews
Great location.
Wellness Area
86/100
5 reviews
Great wellness & sports facilities.
Vibe
84/100
19 reviews
Awesome vibe. Friendly atmosphere. Stylish hotel.
Food
73/100
23 reviews
Uninspiring menu, but good food nonetheless.
Service
70/100
24 reviews
Service is average, but very friendly.
Pool
68/100
32 reviews
Acceptable pools with some cleanliness complaints.
Room
47/100
38 reviews
Rooms have problems with size, cleanliness, and maintenance.Comfortable beds.
Comfort
38/100
21 reviews
Beds are good but rooms are small, noisy, with complaints about comfort.
Value
31/100
10 reviews
Value for money could be better.
Cleanliness
16/100
13 reviews
Unclean rooms and pool area.
Rated 78/100 based on reviews from couples.
Bar is awesome. Friendly service.
Location
87/100
8 reviews
Great location.
Vibe
85/100
13 reviews
Awesome vibe. Friendly atmosphere.
Food
72/100
16 reviews
Food is good, but menu is lacking to some.
Service
72/100
28 reviews
Friendly service.
Pool
68/100
15 reviews
Ordinary pool.
Room
52/100
33 reviews
Room is all right. Small, poorly cleaned rooms and subpar bathrooms.Shower can be a problem.
Comfort
37/100
11 reviews
Small and uncomfortable rooms.
Value
34/100
7 reviews
Value for money could be better.
Cleanliness
21/100
9 reviews
Rooms could be cleaner.
Rated 88/100 based on reviews from solo travelers.
Room
54/100
7 reviews
Room is all right.
Rated 75/100 based on reviews from all travelers.
Very good family hotel. Located near shopping areas with easy access to parking. Awesome vibe.
Location
89/100
5 reviews
Great location.
Vibe
83/100
6 reviews
Awesome vibe.
Food
74/100
6 reviews
Delicious food.
Pool
71/100
5 reviews
Great pool.
Service
68/100
5 reviews
Service is adequate.
Room
41/100
9 reviews
Room needs to be improved.
Rated 80/100 based on reviews from families.
Great pool. Delicious food.
Food
74/100
5 reviews
Delicious food.
Room
41/100
5 reviews
Room needs to be improved.
Rated 77/100 based on reviews from all travelers.
Very good family hotel. Located near shopping areas with easy access to parking. Awesome vibe.
Vibe
88/100
125 reviews
Awesome vibe. Friendly atmosphere. Stylish hotel.Hotel could use some updating.
Wellness Area
86/100
21 reviews
Great wellness & sports facilities.
Location
86/100
61 reviews
Well-located, although unfortunately the parking isn't easy.
Food
71/100
108 reviews
Good food, especially desserts and fruits.Bad overall dining experience with a bad menu.
Pool
69/100
126 reviews
Acceptable pools with some cleanliness complaints.
Bar
69/100
33 reviews
Bar is alright with good drinks. Good bar service.
Breakfast
67/100
11 reviews
Breakfast is average.
Service
67/100
182 reviews
Adequately professional and very friendly service with good reception.Great service at restaurant and pool, and excellent bar tenders.Housekeeping and management are lacking.Room service could have been improved.
Room
58/100
206 reviews
Average rooms with standard beds.Bathrooms and rooms are poorly cleaned, furniture is unsightly and A/C lacking.Impressive views, but rooms seem aged, small, and unmaintained.Shower can be a problem. Acceptable minibar.
Comfort
44/100
84 reviews
Small, noisy, uncomfortable rooms with poor A/C. Average beds.
Value
36/100
57 reviews
Value for money could be better.
WiFi
22/100
6 reviews
Complaints about WiFi.
Cleanliness
20/100
74 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
Rated 77/100 based on reviews from families.
Great wellness & sports facilities.
Wellness Area
86/100
5 reviews
Great wellness & sports facilities.
Location
86/100
9 reviews
Great location.
Vibe
85/100
14 reviews
Awesome vibe. Friendly atmosphere. Stylish hotel.
Food
71/100
17 reviews
Delicious food.
Service
69/100
21 reviews
Service is average, but very friendly.
Pool
68/100
26 reviews
Acceptable pools with some cleanliness complaints.
Room
52/100
30 reviews
Great beds in okay rooms. Poorly maintained and cleaned rooms.
Comfort
44/100
17 reviews
Good beds, but noisy and not very comfortable rooms.
Value
33/100
8 reviews
Value for money could be better.
Cleanliness
17/100
12 reviews
Unclean rooms and pool area.
Rated 77/100 based on reviews from couples.
Great reception.
Location
87/100
8 reviews
Great location.
Vibe
86/100
12 reviews
Awesome vibe. Friendly atmosphere.
Food
72/100
16 reviews
Food is good, but menu is lacking to some.
Service
71/100
25 reviews
Friendly service.
Pool
67/100
14 reviews
Ordinary pool.
Room
53/100
31 reviews
Room is all right. Small, poorly cleaned rooms and subpar bathrooms.Shower can be a problem.
Comfort
37/100
11 reviews
Small and uncomfortable rooms.
Value
34/100
7 reviews
Value for money could be better.
Cleanliness
21/100
9 reviews
Rooms could be cleaner.
Rated 87/100 based on reviews from solo travelers.
Room
54/100
7 reviews
Room is all right.
Customer Reviews of Ace Hotel & Swim Club
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Ace Hotel Palm Springs reinvents and updates the idea of the resort property, broadening the boundaries of the desert oasis. People come here to escape the city and recharge in the tranquility of the desert landscape.
The Ace sensibility appeals to people into imaginative amenities and an authentic cultural context. We have offbeat details like tamale carts and a sno-cone bar, while the property embraces its serene setting via outdoor massages and native plants. Ace is the low card: simple rooms with all the basics. Ace is the high card: large suites with vintage living room furniture and outdoor hearths. King’s Highway and the Amigo Room bar serve American peasant food. The Spa offers treatments based on fresh ingredients. Ace Palm Springs is the perfect complement to its urban counterparts in Portland, Seattle, and New York; its laid-back atmosphere embraces a natural and organic design.
DESIGN
Built on the foundation of a 1965 Westward Ho Hotel, Ace Palm Springs maintains functionality and simplicity without sacrificing the renowned Ace aesthetic. Much of the property is an outgrowth of the original five-building structure, from the unearthed terrazzo floors in the restaurant to the rare deep swimming pool from years ago. Just south of downtown, the location allows easy access to everything.
Interiors, a collaboration between Ace and the L.A.-based visual design team Commune, build on the Ace penchant for pure design and honest materials. Commune’s collaboration with Atelier Ace transports the guest to an indulgent camping experience. An eclectic assortment of local artists and designers also contributed their talents to create a space with many voices. The grounds expand on this idea of community, with shared outdoor areas like communal fireplaces and patios that invite guests to come together.
PLANTS
Ace embraces the character of the desert and its sensual tranquility. We let the California landscape guide the design, from the native vegetation to the dramatic mountain views. The Ace team enlisted prominent landscape consultant William Kopelk to cultivate this wide expanse of native desert vegetation into an inviting oasis .
SHELTER
The rooms are designed to embrace indoor-outdoor living with cloaked, tent-like walls. Many open onto patios with outdoor fireplaces. The color palette for the rooms is soothing and natural. The furniture is vintage, giving a handcrafted feel and making each room unique. Although the room provides an atmosphere of escape, it is highly civilized. Each one of the 180 rooms will have everything you need.
SPA
You can recline and absorb the lulling aromas of rosemary and thyme with a poolside massage, or choose from an assortment of face and body treatments. The spa also includes a sauna, steam room, and gym.
POOLS
There are two: the first, a rarity because of its depth, is connected to a shallower wading pool by an underwater walkway. Pillows and hammocks dot the area for guests looking to lounge. A caravan bar will serve alcoholic sno-cones poolside.
FOOD AND DRINKS
In what was once an old Denny’s, King’s Highway redefines roadside diner fare as part of an American peasant food tradition—rustic, direct, resourceful, sensuous, and social. The focus will be on fresh, organic, and local ingredients that expand the stereotypical view of Palm Springs to create a regional cuisine grounded in a sense of place. We are committed to nurturing artisanal and independent producers as much as we can. There is an old ranch-hand bar, the Amigo Room, plus the caravan bar for drinking by the pool. We emphasize quality micro-distilleries and fresh mixing ingredients like real, squeezed juices, infusions, and homemade syrups.
PARTIES AND MEETINGS
We feature a modern 3,000 square foot building, the Commune, that opens onto a small outdoor amphitheater and pool. It’s perfect for weddings, meetings, and the occasional family supper.
Amenities / Features
Check In: 3:00 pm - 12:00 am
Check Out: 12:00 pm
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Bus parking
Central location
Clothes drying
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Free WiFi Internet
Ironing facilities
Jacuzzi
Laundry facilities
Licensed bar
Mini bar
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private garden grounds
Quiet location
Radio in room
Refrigerator
Restaurant
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Shows or evening entertainment
Spa
Swimming pool - outdoor
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV Channel: HBO
TV Channel: Showtime
Terrace
Travellers cheques accepted
Voicemail
Airport & Shuttle Information
The Palm Springs International Airport is a 10 minute drive away. We do offer shuttle service upon request. A taxi will cost you about $15.00 one way.
Airport Shuttle? Yes! There is an airport shuttle.
Breakfast Information
Serving fresh food for hot days — think of it as good old diner foodie. We use the best ingredients from the area, including local, organic and artisanal products — staying seasonal so that flavors are at their peak and produce doesn't have to travel far. Not included in the room rate - cost varies from $7 to $15
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed. $25.00 per night for the first pet, $10.00 for each additional pet each night
